We're Here to Help
Answers to common questions — we never leave our customers stranded.
How long will it take to get my order?
Orders typically arrive within 3-6 working days for major cities and 5-8 working days for other areas across Pakistan.
Do I qualify for free shipping?
Free shipping applies on select orders and promotions, shown clearly at checkout based on your order value.
Do you provide a refund or return if I face an issue with the product?
Yes, you can request a return or refund within 3 days of delivery if the item is unused and in its original packaging. See our Refund Policy for full details.
How long will it take to receive a tracking number?
You'll receive tracking details as soon as your order is dispatched, usually within 1-2 days of placing it.
Will I receive a confirmation when I place my order?
Yes, you'll get an order confirmation right after checkout, followed by dispatch and tracking updates.
Who can I contact if I have a problem with my order?
Reach us anytime via WhatsApp at 0325 4195667 or email support@shoppingsense.store — we aim to respond within 24 hours.
Is checkout on this site safe and secure?
Yes. We support Cash on Delivery, so no payment details are needed upfront, and any online payments are processed securely through our payment partners.
How do I cancel my order?
Contact us as soon as possible after placing your order via WhatsApp or email, and we'll cancel it before it's dispatched wherever possible.
What should I do if my order is damaged upon delivery?
Contact us within 48 hours of delivery with clear photos of the damaged item, and we'll arrange a replacement or refund promptly.
How are return charges applied?
For approved returns due to damage or a wrong item, we cover the return shipping. For other returns, standard delivery charges may apply.
What happens if I miss my delivery or do not accept it?
Our courier partner will attempt redelivery or contact you to reschedule. Repeated missed deliveries may result in the order being returned to us.
