Refund Policy

We want you to be happy with your order. Here's how returns and refunds work at ShoppingSense.

Return Window

You can request a return or exchange within 3 days of delivery. Items must be unused, undamaged, and in their original packaging to qualify.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product. We'll arrange a replacement or refund promptly.

How Refunds Are Processed

Since most orders are paid via Cash on Delivery, approved refunds are issued via bank transfer, JazzCash, or Easypaisa to the details you provide. For orders paid online, refunds are returned to the original payment method. Refunds are typically processed within 5-7 working days of approval.

Items That Can't Be Returned

For hygiene and safety reasons, certain personal care items may not be eligible for return once opened, unless defective. This will be noted on the relevant product page.

How to Start a Return

Contact us through our Contact page with your order number and reason for return, and we'll guide you through the next steps.